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ILS Helpdesk

What is it?

A low-cost subscription service designed to enable access to affordable, specialist risk management advice and support for smaller organisations, providing responsive ad-hoc travel safety, crisis management, and security risk advisory services.

Our promise

A timely response from an appropriate specialist to any safety or security risk advisory question posed by your team. 

How it works

You will be allocated a senior risk advisor as account manager and day to day point of contact.

Your account manager will set up and configure your agency specific message group. This will link your staff to the ILS Risk Advisory Team, who provide a range of specialities covering numerous regions, contexts, languages, and disciplines; from travel safety to information security, safeguarding, and medical.

A Helpdesk also offers you access to ILS’ extensive global network of friends, clients and associates. A range of expertise is immediately available via Instant Message, email, or phone.

Key Benefits include:

  • A closed and secure Instant Messaging chat group with risk advisors.
  • Same day verbal advice on safety and security issues.
  • Document reviews (e.g. risk assessment analysis).
  • Initial incident / crisis management support.
  • Additional email & telephone support from your account manager.  
  • A preferential day rate and access to consultancy work and training.
     
Helpdesk
Verbal Advice to Managers
Risk Management Service Features
Embed
Risk Advisory Support Desk
Travel Safety Briefings
Dedicated Risk Advisor
Direct Support to Travellers
In-person Support
Preferential Rates on Selected Services
Desk-based Document Work
up to 7.5 Hrs
1 Day+
Monthly Contact Time
Risk Assessment Review
Crisis Management Support
Risk Management Service Features
Risk Advisory Support Desk
Helpdesk
Embed
Risk Management Service Features
Verbal Advice to Managers
Helpdesk
Embed
Risk Management Service Features
Travel Safety Briefings
Helpdesk
Embed
Risk Management Service Features
Risk Assessment Review
Helpdesk
Embed
Risk Management Service Features
Crisis Management Support
Helpdesk
Embed
Risk Management Service Features
Dedicated Risk Advisor
Helpdesk
Embed
Risk Management Service Features
Direct Support to Travellers
Helpdesk
Embed
Risk Management Service Features
Desk-based Document Work
Helpdesk
Embed
Risk Management Service Features
In-person Support
Helpdesk
Embed
Risk Management Service Features
Preferential Rates on Selected Services
Helpdesk
Embed
Risk Management Service Features
Monthly Contact Time
Helpdesk
up to 7.5 Hrs
Embed
1 Day+